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Field Service Engineer – Food Equipment (with Engineering Capabilities)

Phoenix Metro Area , AZ

Full-time

About Us:

Culinary Sciences Inc. is a leading provider of Rapid Chilling and Food Treatment systems for the commercial food processing industry. We are committed to delivering high-quality, innovative solutions and exceptional customer service. We are seeking a skilled and proactive Field Service Engineer with experience in the food equipment industry and proficiency in CAD design to join our growing team.

Job Summary:

The Field Service Engineer will be responsible for providing on-site installation, maintenance, troubleshooting, and repair of our food equipment at customer locations. This role requires a strong technical aptitude, excellent problem-solving skills, and the ability to work independently. Additionally, the ideal candidate will possess proficiency in CAD software (SolidWorks or AutoCAD) to assist with site layout planning, equipment modifications, and creation of technical documentation.

Responsibilities:

In the Field:

• Installation, Maintenance, and Repair:
  • Perform on-site installation, commissioning, preventative maintenance, and emergency repairs of food processing, packaging, or commercial kitchen equipment.
  • Diagnose and troubleshoot mechanical, electrical, and control system issues.
  • Perform equipment inspections and generate detailed service reports.
  • Ensure equipment operates according to specifications and safety standards.
• Customer Service and Support:
  • Provide exceptional customer service and technical support to clients.
  • Train customers on equipment operation and maintenance procedures.
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Build and maintain strong customer relationships.

In the Production Facility:

• CAD Design and Technical Documentation:
  • Utilize SolidWorks or AutoCAD to create and modify equipment layouts, assembly drawings, and schematics.
  • Assist in the development of technical documentation, including manuals, procedures, and service bulletins.
  • Generate accurate and detailed drawings for site planning, equipment modifications, and custom solutions.
  • Document as built changes on existing drawings.
• Inventory Management:
  • Maintain accurate inventory of spare parts and tools.
  • Order and manage parts as needed for service calls and projects.

General:

• Safety Compliance:
  • Adhere to all safety regulations and company policies.
  • Promote a safe working environment for yourself and others.
• Reporting:
  • Complete accurate and timely service reports, expense reports, and other required documentation.

Qualifications:

• Bachelor’s degree or equivalent technical certification in Mechanical Engineering, Electrical Engineering, Mechatronics, HVACR, or a related field preferred.
• Minimum of 5 years of experience in field service or engineering within any automated equipment industry, preferably food processing equipment or semiconductor equipment
• Strong mechanical and electrical troubleshooting skills.
• Proficiency in reading and interpreting electrical schematics and mechanical drawings.
• Hands-on experience with industrial process equipment; food processing, packaging, or commercial kitchen equipment is a plus.
• Proficiency in using SolidWorks or AutoCAD for 2D and 3D design.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Valid driver’s license and ability to travel extensively.  
• Ability to lift and move heavy equipment or work on a ladder for brief periods of time.
• Knowledge of food safety regulations is a plus.

Preferred Skills:

• Experience with PLC programming and troubleshooting.
• Knowledge of sanitary design principles.
• Experience with welding and fabrication is a plus.
• Experience with specific food equipment types, such as ovens, fryers, packaging machines, refrigeration, or processing lines.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.